Supplement No. 60 - Telephone - PA P.U.C. No. 3
Citizens Telephone Company Section 3
of Kecksburg Third Revised Sheet 1
Canceling Second Revised Sheet 1
SERVICE CONNECTION CHARGES
Service connection charges herein described, apply to all ordering installing,
changing or substituting of telephone services offered by the Company and are
non-recurring. The definition and application of these charges are as
follows:
GENERAL
(1) Basic Service Order Processing Charges apply on each customer order for
all work or service ordered to be provided or changed, or reconnected at
one time at the same location for the same customer. These charges
cover work associated with receiving, establishing records and
processing any service ordered to be completed or changed at any one
time. This charge applies to all requests for service initiated by a
customer.
(2) Network Access Charge shall apply at the time of initiation of new
service or the re-initiation of a discontinued service to the same
customer whenever central office service is connected to a customer's
premises. This charge is associated with the connection of company
facilities (drop wire, protector, ground unit) to the customer's
premises and applies to each central office line so connected. This
charge covers travel time and work in central office facilities related
to the connection of associated facilities required to render service.
(3) Premise Visit Charge applies for any work, equipment of service ordered,
changed or substituted by the customer which requires a premise visit by
Company personnel for the purpose of installation, removing,
reconnecting or changing equipment and facilities associated with
service.
* * * (C)
* * * (C)
(4) The customer has the option of paying the non-recurring charges related
to the initial installation of a main station for a single line
residence or business exchange service in equal monthly installments
over three billing periods.
(C) Indicates Change
______________________________________________________________________________
Issued: February 6, 1987 Effective: January 1, 1987
Supplement No. 60 - Telephone - PA P.U.C. No. 3
Citizens Telephone Company Section 3
of Kecksburg Second Revised Sheet 2
Canceling First Revised Sheet 2
SERVICE CONNECTION CHARGES (cont d)
RATES
Business Residence
Service Order..................... $12.00 $ 7.00
Access Line....................... 4.00 4.00
Premise Visit..................... 10.00 10.00
* * * (C)
* * * (C)
Restoral of Service..................... 9.00 9.00
SERVICE MAINTENANCE VISIT CHARGE
A service maintenance visit charge applies when a service difficulty or
trouble report requires a visit by the Telephone Company to the customer's
premises, at which customer-provided equipment or lines are connected to
Telephone Company facilities, and a determination is made that the difficulty
or trouble is not the result of failure of Telephone Company facilities.
The minimum charge for each service maintenance visit is $20.00. Costs
exceeding the minimum charge are the responsibility of, and will be billed to,
the customer.
(C) Indicates Change
______________________________________________________________________________
Issued: February 6, 1987 Effective: January 1, 1987
Supplement No. 120 - Telephone - PA P.U.C. No. 3
Section 3
First Revised Sheet 3
Canceling Original Sheet 3
SERVICE CONNECTION CHARGES (cont'd)
Link-Up America
A. DESCRIPTION
Link Up America is a program designed to promote universal service by
providing a discount on service connection charges for qualified low
income customers. NOTE: Customers who qualify for Link Up America (C)
Service may also qualify for Lifeline Service. (C)
B. REGULATIONS
1. Link Up America is available to residence customers who meet
the following eligibility criteria:
(a) The applicant must not be a dependent for federal income
tax purposes, unless he or she is 60 years of age or older.
The applicanty must self-certify the requirement set out in (a). (C)
(b) An applicant for Link Up America Service must be a current (C)
participant in one of the following Pennsylvania Department (C)
of Public Welfare (DPW) programs, federal public housing, (C)
and be able to provide proof of income which is at or below (C)
150% of the annual United States Census Bureau Poverty Level (C)
Guidelines For All States (Except Alaska and Hawaii) and the (C)
District of Columbia. Recertification of Lifeline Service (C)
participants may be conducted biennially by Citizens Telephone (C)
Company of Kecksburg. (C)
Pennsylvania Department of Public Welfare Link Up America (C)
Service Programs: (C)
* Temporary Assistance for Needy Families (TANF) (C)
* General Assistance (GA) (C)
* Supplemental Security Income (SSI) (C)
* Medicaid (C)
* Foodstamps (C)
* Low Income Home Energy Assistance Program(LIHEAP) (C)
The DPW Program listed above must be certified by DPW. Such (C)
certification by DPW will be provided only when a DPW client (C)
requests Link Up America Service based on the client's status (C)
as a participant in any of the above eligibility programs. (C)
Certification by DPW will be limited to confirmation of the (C)
client's program status (i.e., participation or (C)
non-participation). Participation by DPW is subject to (C)
execution of an agreement with DPW and Citizens Telephone (C)
Company of Kecksburg. (C)
(C) Indicates Change
______________________________________________________________________________
Issued: September 15, 2000 Effective: September 16, 2000
Supplement No. 120 - Telephone - PA P.U.C. No. 3
Section 3
Second Revised Sheet 4
Canceling First Revised Sheet 4
SERVICE CONNECTION CHARGES (cont'd)
Link-Up America (cont'd)
B. REGULATIONS (cont'd)
2. The Link Up America discount is applicable to one access line (C)
(dial tone line) when it applies to the installation or
relocation of main service at a customer's principal residence.
3. Link Up America applicants are not exempt from Telephone Company
Deposit requirements.
4. Service will not be established at discounted rates prior to
receipt of certification. Service will be established at full
service connection charges. If certification is received within
60 days of original application, credit will be applied to
provide the Link-Up America discount.
5. The Link-Up America discount does not apply to applicants who
are full time students living in university or college
controlled housing.
C. RATES
The Link Up America Program provides for a 50% discount of the Service
Connection Charge associated with the connection of a new residence
exchange access line (dial tone line) as specified in the Telephone
Company's tariffs. The total amount of the discount may not exceed
$30.00 and the remaining charges will be billed to the Link Up America
customer in monthly installments as specified in the Telephone Company's
tariffs.
(C) Indicates Change
______________________________________________________________________________
Issued: September 15, 2000 Effective: September 16, 2000
Supplement No. 120 - Telephone - PA P.U.C. No. 3
Citizens Telephone Company Section 3
of Kecksburg First Revised Sheet 5
Cancels Original Sheet 5
LIFELINE SERVICE
A. DESCRIPTION
Lifeline Service is a Residence offering for low-income customers who qualify
for this service in accordance with the following Regulations. NOTE: Customers (C)
who qualify for Lifeline Service may also qualify for Link Up America Service. (C)
B. REGULATIONS
1. Lifeline Service is available to qualified residence customers and is
provided via a residence individual Dial Tone Line. Lifeline Service is
limited to only one Service per qualified customer or household. A
potential Lifeline customer who has an outstanding final bill for
telephone service which is less than (4) years old must pay the entire
balance of any Basic Service final bill before being eligible for Lifeline
Service.
2. Residence Lifeline Service consists of the following tariffed stantard
features and optional customer elected services at the applicable rates,
charges and regulations for each feature and service provided:
a. One-Party Residence Unlimited Service and Local Measured Service, if available.
b. Directory Listing (standard only).
c. Non-Published or Non-Listed Telephone Number Service.
d. Access to Directory Assistance Service.
e. Touch-Tone Calling Service
f. Access to Message Toll Telephone Service and Optional Dial Station-to-Station
Calling Plan Services. However, the Residence Lifeline Dial Tone Line will be
blocked from dial station access to 976/556/900 and other type of Audiotex
Service.
g. Access to Operator Services.
h. Voluntary Toll Restriction Option.
i. Link Up America (if eligible).
j. Access to 800/888 Services.
k. Access to Call Trace.
l. Access to Alerting and Reporting Systems (9-1-1 dialing).
m. Access to the Pennsylvania Telecommunications Relay Services.
n. Caller ID Per-call and Per-line Blocking.
o. One optional vertical service (1) (C)
(1) When a Lifeline customer subscribes to the company's or a private vendor's (C)
voice mail service as the optional vertical service, a second vertical service (C)
may be added if necessary to make the voice mail service function. (C)
(C) Indicates Change
_______________________________________________________________________________________________________
Issued: September 15, 2000 Effective: September 16, 2000
Supplement No. 120 - Telephone - PA P.U.C. No. 3
Citizens Telephone Company Section 3
of Kecksburg First Revised Sheet 6
Cancels Original Sheet 6
LIFELINE SERVICE
B. REGULATIONS (cont'd)
3. An applicant for Lifeline Service must be a current participant in one of the (C)
following Pennsylvania Department of Public Welfare (DPW) programs, federal (C)
public housing, and be able to provide proof of income which is at or below
150% of the annual United States Census Bureau Poverty Level Guidelines For
All States (Except Alaska and Hawaii) and the Districe of Columbia.
Recertification of Lifeline Service participants may be conducted biennially
by Citizens Telephone Company of Kecksburg.
Pennsylvania Department of Public Welfare Lifeline Service Programs:
* Tempaory Assistance for Needy Families (TANF)
* General Assistance (GA)
* Supplemental Security Income (SSI)
* Medicaid (C)
* Food Stamps (C)
* Low Income Home Energy Assistance Program (LIHEAP) (C)
The DPW Programs listed above must be certified by DPW. Such certification by DPW
will be provided only when a DPW client requests Lifeline Service based on the
client's status as a participant in any of the above eligibility programs.
Certification by DPW will be limited to confirmation of the client's program status
(i.e., participation or non-participation). Participation by DPW is subject
to execution of an agreement with DPW and Citizens Telephone Company of Kecksburg.
4. Lifeline Service will be provided to a customer only as long as such customer
continues to meet the participation and certification guidelines in 2-(c)above.
At the time of initial establishment of Lifeline Service, the customer agrees
to have his or her eligibility recertified as determined by Citizens Telephone
Company of Kecksburg. When the company is notified by the customer or determines
through recertification that the Lifeline Service customer is no longer a
participant in the DPW programs in 2(c) above or otherwise low-income eligible,
the customer will be notified (by telephone or letter) that the Lifeline Service
rate is no longer applicable. Within the stated customer notification period
(10 working days from the date of the notification), the customer can contact
the Company to negotiate new Dial Tone Service arrangements at applicable tariff
rates (no connection charges will apply for existing services or options
retained). If the customer does not contact the Company by the end of the
notification period, the Lifeline Service will be changes to applicable Exchange
Area Dial Tone Line service at existing tariff rates (no connection charges will
apply to existing services or options retained). Upon contacting the Company,
the customer will have ten (10) working days to complete the low-income
certification or recertificaation process in order to retain Lifeline Service.
(C) Indicates Change
________________________________________________________________________________________________________
Issued: September 15, 2000 Effective: September 16, 2000
Citizens Telephone Company Section 3
of Kecksburg Original Sheet 7
LIFELINE SERVICE
B. REGULATIONS (cont'd)
5. A Lifeline Service customer may not subscribe to nay other type of
residence Local Exchange Service at the same time or premises.
Lifeline Service will not be provided via Foreign Exchange or
Foreign Central Office Service arrangements.
6. Only services in B(2) above will be provided to Lifeline customers. All other
premium service offered by the Company will not be available.
7. Lifeline Service customers are required to apply for the Link Up America
benefit when applicable.
8. Customer requested temporary suspension of Lifeline Service is not
permitted.
9. Lifeline Service does not apply to applicant who are full
time students living in university or college controlled housing.
10. The applicant must not be a dependent for Federal Income Tax purposes,
unless he or she is 60 years of age or older.
11. Lifeline customers are subject to all Residence service regulations in
this and other tariffs of Citizens Telephone Company of Kecksburg.
12. Residence Lifeline Service cannot be resold by the Lifeline customer
or the Lifeline customer's agent(s).
13. Resale of Lifeline Services are subject to wholesale rate obligations
under Section 251 (c)(4) of the Telecommunications Act of 1996.
14. All outstanding charges, account balances and service restrictions
apply to existing customers who qualify for Lifeline Service.
Service restrictions will remain until the arrearage(s) have been paid in full.
15. Any Lifeline customer who has a past due balance of Toll Charges will
be treated with the appropriate Chapter 64 regulations. The Residence
Toll Restoral Charge applies to Lifeline Customers who are suspended
for non-payment and who subsequently pay their outstanding toll charges
and request toll restoral. If a Lifeline customer is toll restricted for
a second occurance the Company may, at tis discretion, place the Lifeline
customer on permanent toll restriction,
16. Toll-blocking and Toll-Control services will be provided at no charge to
Lifeline Service subscribers, to the extent that they are offered.
________________________________________________________________________________________________________
Issued: December 22, 1997 Effective: January 1, 1998
Supplement No. 123 - Telephone - PA P.U.C. No. 3
Citizens Telephone Company Section 3
of Kecksburg Second Revised Sheet 8
Cancels First Sheet 8
LIFELINE SERVICE
C. DIAL TONE LINE MONTHLY RATE
1. Applicable Residence Dial Tone monthly rate minus $1.75(1).
2. Lifeline Service customers will be billed the applicable Subscriber Line Charge (C)
monthly rate and will be given credit for the same amount of the Subscriber Line (C)
Charge as prescribed by the Federal Comminications Commission at Docket Nos. (C)
00-256, 96-45, 98-166, and 00-193. (C)
3. Lifeline Service is subject to all applicable state, local, and federal taxes, and
Surcharges, and to all applicable tariff rates, charges, surcharges and
regulations.
NOTE:
(1) The Dial Tone Line and Subscriber Line Charge monthly rate discounts will be
reduced to the extent that application of the full discount would not result
in rates that are less than zero.
* * * (C)
(C) Indicates Change
________________________________________________________________________________________________________
Issued: December 31, 2001 Effective: January 1, 2002
Section 4